Hotel Policies

Our desire is for you to have the very best experience of the Blue Mountains, our accommodations, function facilities and other services. To assist us in delivering you that experience we have developed the following policies and guidelines which we respectfully request that you adhere to before, during and after your stay.

  • Arrival and Departure
  • Check-in time is from 3.00 pm
  • Check-out time is prior to 11.00 am

Early check-in or late check-out is available and rates are available on request. Although our team members are on site 24 hours a day, we would appreciate your advising us if you expect to arrive after 6.00 pm.


Children 
We welcome children of all ages as our very special guests. There is no additional room charge for children under the age of 12 using existing bedding when sharing their parent’s accommodation room. 
Baby cots or Sofa bed are available upon request at additional cost of $50 per child per night, subject to availability and room’s capacity.


Accepted Payment Methods 

We accept MasterCard, Visa, Diners Club and American Express as well as cash and travellers cheques. Please note a credit card surcharge of 1.5% for Mastercard and Visa, and a surcharge of 3% for American Express, JCB and Diners applies


Reservations Guarantee 

To guarantee your reservation you will be asked for your credit card details.


Cancellations
 
Should you need to cancel your reservation we ask that you advise us at least 7 days prior to your arrival date. Cancellations within this period will incur a fee equal to the total accommodation charge which will be applied to your credit card.


Non-arrival 
Should you fail to arrive on the scheduled day of your reservation, your room will be held until the following day in case you have been unforeseeable delayed and are unable to contact us. Should you not arrive the next day your reservation will be cancelled and the total accommodation charge which will be applied to your credit card.


Shortened Stay
After check-in, should you shorten your stay, full payment will be forfeited.


Rates and Minimum Length of Stay Requirements 
Our rates vary by room type, availability, day of the week and season; weekends are always in high demand. During periods of high demand or major events and for certain packages we may apply a requirement for a Minimum length of stay. You will be advised of this at the time of your reservation.


Local Taxes 
All guest expenses are subject to Goods & Services Tax of 10.0% which is included in any room or ancillary prices quoted.


Gratuities and Service Charges 
Tips and gratuities to our team members are at our guest’s discretion and we do not apply any compulsory service charges.


Smoking 
We do not permit smoking within our guest rooms and smoking within enclosed public areas is against the law in NSW; there are ample outdoor areas throughout the property where smoking is permitted. A sanitisation fee of one additional night’s accommodation or package fee will be charged where smoking occurs within a guest room.


Small Pets and Animals
No pets and animals are not allowed within our guest rooms or resort grounds.

 

Communications and Privacy 
If you contact us by email, fax, and standard mail or through this website you agree to allow us to contact you in the future and that this may include promotional material regarding upcoming events, special offers or general information. We will never use your name and information for any other purpose nor provide it to any other party without your prior permission or where legally obliged to do so. Any communication that we may send you will include the opportunity for you to unsubscribe.

 

Additional Guests
Unless otherwise specified all accommodation and packages rates quoted are based on double occupancy. Please contact our Reservations Team regarding rates for additional guests.

 

Environmental Policy 
We constantly challenge ourselves to provide the right environment for our guests and team members through the promotion of environmental awareness. We train our team members to incorporate good environmental practice in all aspects by periodically reviewing our practices, procedures and objectives.

 

Disputes and Claims
Any controversy, dispute or claim arising out of or in connection with these hotel policies shall come under the jurisdiction of most competent courts of New South Wales.

 

Changes to Hotel Policies 
These Hotel Policies are subject to change without notice – latest update August 2014

 

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